Personalized My Heart At The Rainbow Memorial Wind Chime, Sympathy Gift

1. The above time frame only applies to orders sent to the U.S. by standard shipping ("days" here is "business days")
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and delivery time frame.
3. Due to unforeseeable delivery bottlenecks with our suppliers and delivery companies, deliveries may be delayed slightly. We apologize for any inconvenience that this may cause you.
4. Holiday shipping: Due to certain U.S. and International Holidays, orders may take longer to ship out, especially in peak seasons.
5. International orders: It may take additional days if orders have to go through customs. We do not influence the customs process and apologize for any inconvenience due to delivery delays resulting from this. 

Shipping fee

Shipping charges are estimated due to your location and the order’s Weight. The minimum shipping fee will be $6.99.

Track order

- Shipping time: 

Standard Shipping/ VIP Shipping: 12-15 business days after process of production.

Fast Shipping: 3-5 business days after process of production.

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

-For U.S. orders: Tracking numbers may take up to 7 days to display the tracking data after processing the order.

-For international orders: Tracking numbers may take up to 10 days to display the tracking data after processing the order.

If it has been more than 7 days on a U.S. order or more than 10 days on international order and your tracking data is still not showing, please get in contact with Jonxifon Support Team at support@jonxifon.com. 

Order Not Received

Often, your package will be sitting at the local post office due to a missed delivery attempt.

Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.

- For U.S. orders, if the package is not delivered successfully and has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or request to have the order be resent. If it has been less than 30 days and tracking information is showing, please patiently wait until the package has a chance to arrive.

- For international orders, if the package is not delivered successfully and has been more than 45 days and tracking data shows, we will replace or refund these orders.

If your item has not arrived within the time frame, contact Jonxifon Customer Service at support@jonxifon.com and we will do our best to help you!

IMPORTANT:

Ensure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

We request a re-shipping fee for orders returned due to an incorrect address provided to resend your order.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged. 

Please refer to the FAQs below if you met one of these situations:

*Change shipping address

You can change the shipping address of your order within 2 hours after placing the order. To change the shipping address, please get in touch with Customer Service at

Note:

-We can only make changes to your order if it has not yet entered the production queue.

-We cannot change your shipping address from a domestic U.S. location to an International address and vice versa.

* International buyers! - What about customs? Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges do not include in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

Please contact Jonxifon Customer Service at: support@jonxifon.com when you need any further details of your orders. Thank you!