We will process a replacement without any extra fee on your part if you have one of the problems below:
receipt of a wrong item (wrong customized information on the product, wrong product, or blurry product)
receipt of a damaged product (broken).
- Significantly different from the description or the preview shown to you
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
- So please review your order carefully before you check out to ensure your order is correct.
- We will not issue a refund if you complain that the product quality is not what you expect, because customers’ expectations are different and we strive to meet the majority of them. For the best shopping experience, please read product description carefully before placing an order.
If these rare occurrences happen to you, please take a clear photo or video of the item(s) and email it to us, along with your order number to firstname.lastname@example.org. After receiving your email and confirming the problem, our customer service will email you the exchange instructions and the exchange address. We will process the replacement order after receiving your package and send you an email to inform you of the progress.
In case you do not want a replacement, you can request a refund. There is no need to return the wrong or defective item.
You must request a refund or replacement within 15 days of receiving your order.
If your request is approved, the refund will be credited to your account or original payment method within 7 business days. If your original payment method is a credit card this will take longer (may take 1 to 2 weeks depending on which CC company) to process the refund for the bank.
We do not process a refund in the following cases:
Your order did not arrive due to factors within your control. (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested);
Your order did not arrive due to exceptional circumstances beyond our control. (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivery" in the tracking system, having been shipped into your mailbox but gotten lost)
To refund your order, please send an email to email@example.com.
Order Not Received
If your item has not arrived within 30 days (45 days for international) after you placed your order, please contact firstname.lastname@example.org, and we will promptly take care of you.
Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers worldwide, but we do not have an estimated date for when that will be active.