Affected by Covid-19, there will be some delay in the delivery.
Estimate time of arrival
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following periods:
- Production time: The time when your order waits in the production queue until being produced.
- Shipping time: From the time package is hand over to the delivery company to when it arrives at its destination.
In addition, if your order is personalized and needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or complex) can be from 1-5 days or more.
Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
Product
|
Production Time
|
Mug
|
3 - 5 days
|
Apparel
|
3 - 5 days
|
Blanket
|
6 - 9 days
|
Canvas
|
6 - 9 days
|
Pillow
|
6 - 9 days
|
Flag
|
3 - 5 days
|
Ornament
|
3 - 5 days
|
Metal Sign
|
6 - 9 days
|
Door Sign
|
3 - 5 days
|
Doormat
|
3 - 5 days
|
Tumbler
|
3 - 5 days
|
Shower Curtain
|
6 - 9 days
|
Track order
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
-For U.S. orders: Tracking numbers may take up to 7 days to display the tracking data after processing the order.
-For international orders: Tracking numbers may take up to 10 days to display the tracking data after processing the order.
If it has been more than 7 days on a U.S. order or more than 10 days on international order and your tracking data is still not showing, please get in contact with Jonxifon Support Team at support@jonxifon.com.
Order Not Received
Often, your package will be sitting at the local post office due to a missed delivery attempt.
Shipping times can be longer for certain countries such as Canada, Australia, and the UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active.
- For U.S. orders, if the package is not delivered successfully and has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or request to have the order be resent. If it has been less than 30 days and tracking information is showing, please patiently wait until the package has a chance to arrive.
- For international orders, if the package is not delivered successfully and has been more than 45 days and tracking data shows, we will replace or refund these orders.
If your item has not arrived within the time frame, contact Jonxifon Customer Service at support@jonxifon.com and we will do our best to help you!
IMPORTANT:
Ensure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
We request a re-shipping fee for orders returned due to an incorrect address provided to resend your order.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Please refer to the FAQs below if you met one of these situations:
*Change shipping address
You can change the shipping address of your order within 2 hours after placing the order. To change the shipping address, please get in touch with Customer Service at
Note:
-We can only make changes to your order if it has not yet entered the production queue.
-We cannot change your shipping address from a domestic U.S. location to an International address and vice versa.
* International buyers! - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges do not include in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.
Please contact Jonxifon Customer Service at: support@jonxifon.com when you need any further details of your orders. Thank you!