How can we help you?

Help Center

Welcome to Jonxifon. Thank you so much for your interest in our products. You can carry out the following steps to complete your order: 

Step 1: Visit our website at Jonxifon.com. 

Step 2: Choose the product that you are interested in.

Step 3: Complete all required information. 

Step 4: Adjust the quantity of the product. 

Step 5: Click Buy it now. 

Step 6: Process payment and apply a discount code (if you have) to complete purchasing. 

Step 7: Receive your confirmation email/message when your order is successful.  Need more help? Contact Us: support@jonxifon.com

We have just released an auto-preview function in some campaigns that you can directly get the preview on the website.

Step 1: Complete all required options on your favorite product.

Step 2: Click on the button “Preview Your Personalization” to see the final preview.

If the preview option is not available in the product you want, we totally can send it to you before processing your order. Let’s carry out the steps below to receive your preview.

Step 1: Place an order

Step 2: Send us your request for a preview with your Order ID within 2 hours

Step 3: Get your mock-up preview via email.

Step 4: Send us your confirmation of the preview. Please reply in 24 hours, we will process your order right away.

Need more help? Contact Us: support@jonxifon.com

You cannot find the option(s)/product(s) you want because you might have missed them somehow or unfortunately, they aren't currently available.

Please contact our customer service team via support@jonxifon.com to tell us the option(s)/product(s) you are looking for, we will direct you to exactly where you can find them or consider adding unavailable ones to our website.

Our team always tries to update as many options as possible, but sometimes, we can’t meet our customers’ needs. We are working hard day by day to bring you high-quality personalized gifts which are truly special and unique. If you have a special request, please click here

To use your discount coupon, simply:
Step 1: Add to cart your product and process to check out.
Step 2: Enter your discount code under your order summary and hit “Apply”.

PC:


Phone:


Note:

1. Is only valid for a limited time. 

2. May not be applicable to all products. 

3. Cannot be applied after you've placed an order.

As soon as you place an order via Jonxifon, we’ll send a confirmation to the email address or phone number that you used at checkout. It includes your order number, order summary, and tracking link.

Make sure that you check your spam folder first. If you haven't received/found your confirmation, it may be due to an incorrect phone/email address provided or failed checkout (your purchase didn't go through successfully).

If your order was under your Jonxifon account, you could view the order status by logging into your account.
If you checked out as a guest, please
 Contact Us: support@jonxifon.com

Note: You might include your name, billing address, transaction/invoice ID as this information will be helpful for searching your order.

You have 2 hours since placing your order to modify your order. If you contact us after 2 hours of order submission, your order will be locked for processing so we cannot modify it.

If you want to change things such as correct name, add wings, change theme, change the available information for person or pets…, we would like to suggest the way to edit design correct and faster below:

1. Visit the product you ordered/want to change on our store Jonxifon

2. Custom the new design

3. Click “Preview your personalization”

4. Take a screenshot and send it to support@jonxifon.com.

Note: You have 2 hours to modify your order since placing an order and one time to update the new Design Code. 

If you have some Special Requests please visit this page: https://jonxifon.com/pages/special

Within 2 hours of placing an order, you may be able to request a cancellation of your order. Please be informed that a management, processing, and transaction fee (5% of your total order value) will be applied for the cancellation. Please contact us via support@jonxifon.com as soon as possible, we will review your request then cancel your order later. You can find further information on the Cancellation policy.

Unfortunately, we are not allowed to edit the billing address on orders. However, there won't be any bill sent to the billing address and this will not affect your order.

If you need any further assistance, please contact our customer service team via
 support@jonxifon.com.

You can refer to the sizing chart specific to the product you are interested in. Jonxifon’s apparel is mainly unisex, except those exclusive for men/women or kids.

If you need any further assistance, please contact our customer service team via support@jonxifon.com.

We accept credit, debit, and prepaid cards issued by the following networks; we also accept PayPal-the most popular online payment method worldwide.

 The transaction will be processed by PayPal, an external financial service provider. During the checkout process, you will be redirected to PayPal and complete your purchase with your account there. Your data will not be transferred to Jonxifon. After PayPal has completed verification, your order will then be processed.

Jonxifon processes all orders in USD. Whenever you make an online purchase or use your credit card to obtain a cash advance, in a currency other than US dollars, the transaction will be converted to US dollars.

Need more help? Contact support@jonxifon.com.

The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
1. You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code to confirm payment. This code is provided directly by your bank.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. Your card has expired. Check if your card is still valid.
4. Your order has been rejected by our risk center due to certain factors.

Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined. 

Need more help? Contact support@jonxifon.com.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following periods:

Mug

3 - 5 days

Apparel

3 - 5 days

Blanket

6 - 9 days

Canvas 

6 - 9 days

Pillow

6 - 9 days

Flag

3 - 5 days

Ornament

3 - 5 days

Metal Sign

6 - 9 days

Door Sign

3 - 5 days

Doormat

3 - 5 days

Tumbler

3 - 5 days

Shower Curtain

6 - 9 days

Slate Photo

6 - 9 days


PLEASE NOTE:

  1. The above time frame only applies to orders sent to the U.S. by standard shipping ("days" here is "business days")
  2. The majority of our orders are processed and shipped within the time frame we offer above. However, the period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and delivery time frame.
  3. Due to unforeseeable delivery bottlenecks with our suppliers and delivery companies, deliveries may be delayed slightly. We apologize for any inconvenience that this may cause you.
  4. Holiday shipping: Due to certain U.S. and International Holidays, orders may take longer to ship out, especially in peak seasons.
  5. International orders: It may take additional days if orders have to go through customs. We do not influence the customs process and apologize for any inconvenience due to delivery delays resulting from this. 

Jonxifon orders have a processing time of 3-9 business days so please be noted when purchasing, especially gift orders.

The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 5-15 business days. For further information, please visit here

Due to the global impact of COVID-19, production and delivery times might be delayed by up to 5 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.

As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.

After we shipped your order out, an email which is entitled "A shipment from order #JXxxxx" is on the way" will be sent to the email that you used when placing your order.

*"JX****" is your order number

 

After that, click on the button "View Your Order" then you will land on your order's status page where you can track your order. Please allow 2-3 days for the carrier to scan your package into their system.

*Tracking number is under the button.

 

You also can track your order here. To track your order you need to fill out your track number.

Your shipment may be delayed. Delivery time delays can be due to e.g., weather incidents, customs, or backlogs. Sometimes the high volume of packages in the seasonal period can also affect the shipping time.

Please note that tracking information will be displayed after your order starts being shipped.

 

P/s: We will try to ship out the package as soon as we could and try our best to avoid unnecessary delays in this pandemic crisis. Hope you understand and wait patiently with us.

Most carriers aren't scanning packages and updating tracking frequently. Some packages will appear to be stuck in a single location for multiple days and then suddenly be delivered to the customer. We are so sorry for this frustrating experience.

 

We advise you to refer to our ETA first, to check if your order has passed the standard shipping time frame. If your order has not moved for 30 days, please contact support@jonxifon.com we will be happy to further investigate this issue.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

Please rest assured that we are still working hard to deliver your order asap.

Need more help? Please Contact Us: support@jonxifon.com

There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
If the provided shipping address is correct, we’ll resend a replacement at no cost once only.
If the provided shipping address is incorrect, the extra fee is needed to reship your order to the correct address or a new shipping address. We’ll try to cover up to 50% resending fee.

Please Contact Us: support@jonxifon.com

If your order has not arrived by the delivery date, check your email as it is likely that you have received an email informing you that the order has left our warehouse.
If that is not the case, you should also query the status of your order first in Track your order. Please check whether it was left at the Mailbox/Parcel locker/Customer.

Remember that your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our 
ETA.

If our advice above does not help, please contact our customer service team via support@jonxifon.com and we will reply to you as soon as possible.

Check your inbox, SMS to see whether we have sent you notifications that all of the items in your order were shipped out. In this case, you should locate your order via the given links in your shipping confirmation email/SMS or via the Track Order page.


Additionally, your purchase may have included various deliveries which will be received on different dates. Kindly be patient and take a moment to refer to our ETA.


If you have not received any shipping notification and your purchase did not have various deliveries, please contact support@jonxifon.com.

Please be noticed that we do not have an exchange policy.
If there is a problem with the product you received such as: damaged item, wrong item, print quality issue...Please keep the item, no need to return and contact us via support@jonxifon.com to get help.
In case the mistakes were made by us, we will refund or reship your order depending on our policies and the request on your side.

Please be noticed that we do not have a return policy.
If there is a problem with the product you received such as damaged item, wrong item, print quality issue. No need to return. Please contact us via support@jonxifon.com to get help.
In case the mistakes were made by us, we will refund or reship your order depending on our policies and the request on your side.

If an item you received meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost or refund your order:
1. Design error: completely wrong design compared to information provided by customers on our site.
2. Bad quality: blurry image/print.
3. Damaged/lost during shipment.
4. Lack of quantity.


In case you received an infective/damaged item, or you never get your package, please contact us via support@jonxifon.com to request a refund or replacement within 15 business days after getting your item(s) and remember not to return the package.

The refund process may take up to 7 business days depending on your original form of payment.
If you do not receive a credit for your refund by the specified time, please contact your bank/credit card issuing company or contact us via support@jonxifon.com to get advice.

If the item(s) you received meets one of the conditions below, please take a clear photo or video of the item(s) and email it to us, along with your order number to support@jonxifon.com report the issue and request a refund or a replacement. 

    * Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.

  1.     The item received is incorrect/ defective/damaged/broken. We can replace the order.
  2.     The order arrived with one or more items missing. Please note that detailed photos are required for quality control purposes. We will gladly ship out the missing piece. 
  3.     Significantly different from the description or sample was shown to you. If your order items have quality issues (such as blurry printing, faded printing, etc.), we can replace the order.
  4.     Not what you ordered. If the item you received is totally different from what you ordered, we can replace the order.


Full Refund Eligibility does not include cases that are NOT of JONXIFON error, such as;

  • BUYER MISTAKE on purchasing item color, description or quantity, or any other Buyer error. 
  • Items past the 30-day warranty period (since delivery).

Please refer to our Refund Policy

There are two common reasons that your packet is returned: Your shipping address is incorrect/insufficient or you are not able to collect your package when the post office attempts to deliver.


In the event the parcel is returned to us due to incorrect/incomplete shipping details, reshipping fees will be applicable.

In other case you are not able to collect your package when it's out for delivery, your package would be kept at the local post office for a period of time for collecting before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement


If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.

If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.

  • It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
  • Your neighbors and housemates might have received it in error. You might want to reach out to them.
  • Delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day.

If the package does not show up (extremely rare occasion), please call the post office (make sure you call the LOCAL OFFICE), and NOT the HOTLINE. You should ask them who delivered the package and ask them for details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.

We have created a referral program to thank our customers for referring their friends and family.
To refer someone, you will first need to have an account on our online store. After that, you can head to your profile page to get your personalized referral link.
Any of your friends who decides to place their first order using your referral link will get enjoy a 10%off discount. In return, you will be credited to 10% commission too for helping us spread the word.
For more information, please refer to our referral program terms &conditions.

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